REFUND &
CANCELLATION

Most projects require a deposit to secure a place on our schedule and to cover initial mobilization, permits, and materials. The deposit amount is specified in your written contract. Deposits are applied toward the total contract price and are not an additional charge.

For larger projects, payment is structured in progress payments tied to milestones defined in the contract (e.g., demolition, rough-in, finish). Each milestone payment is due upon completion and approval of that phase. Invoices are due within seven (7) days of receipt unless otherwise stated.

Any addition, deletion, or modification to the contracted scope is handled through a written change order that includes the adjusted price and schedule impact. Change orders must be signed before the affected work begins. Payment for approved change orders is due upon completion of the change order work.

If you cancel a project after the contract has been signed but before work begins, the deposit is non-refundable to cover scheduling, permitting, and pre-construction costs already incurred. If cancellation occurs after work has begun, you are responsible for payment of all labor, materials, and services performed up to the date of cancellation, plus a reasonable fee for demobilization.

Constructify reserves the right to terminate a contract if a client fails to make timely payments, breaches the agreement, or creates unsafe working conditions. In such cases, the client remains responsible for all work completed up to the date of termination.

Refunds, where applicable, are issued only for payments that exceed the value of work actually performed and materials already ordered or installed. Refund eligibility is determined on a case-by-case basis and will be documented in writing. Approved refunds are issued within thirty (30) days via the original payment method where possible.

If construction uncovers conditions not visible at the time of contracting (e.g., hidden structural damage, hazardous materials, code violations), work may be paused and a change order issued. Existing deposits and progress payments remain non-refundable as they cover work already performed.

We strive to resolve every concern directly and promptly. If a dispute cannot be resolved through good-faith discussion, it shall first be submitted to mediation in Southern California before either party pursues binding arbitration or litigation as permitted under California law and the project contract.